SHOP POLICIES

product descriptions - Payment - shipping - refunds + Exchanges - requests for samples, freebies + donations - privacy polidy

PRODUCT DESCRIPTIONS + INFORMATION

COMMON SENSE STUFF: The information on these pages is for educational purposes only and not intended to diagnose, cure or replace advice from medical professionals. Recommendations are made for safe use of our products. Patch tests are industry-standard recommendation. All products are intended for external use only.

As an esthetician, I can help you formulate a plan for maintaining healthy skin, diagnostics and treatment are the purview of medical doctors and dermatologists.

All ingredients are disclosed. If you have questions, please contact us at alchemy.slowliving@gmail.com

PAYMENT

All payments are due at the time of check out. If sales requests are made via Instagram or email, Venmo, CashApp or Invoice may be arranged and are due before items ship. Thank you for shopping with Alchemy, I appreciate your business.

PACKING + HANDLING

  • Items will typically be shipped within 3-5 business days from when they are ordered.

  • We will happily enclose a note if you leave a message when checking out.

  • Only domestic shipping is possible at this time.

  • Every effort is made to be timely, please note that Alchemy is a one-person operation

  • Products are fresh and packed to order.

SHIPPING (USPS)

For questions regarding orders that have already shipped, please reference your tracking number. Once an order leaves Alchemy, it enters the domain of the courier (generally the US Postal Service), and the order is no longer in our care or control.

For lost or damaged packages, please email alchemy.slowlivng@gmail.com I like to be kept in the loop, but ultimately delivery and damage issues must be resolved with USPS.

Orders are shipped to the address provided. Orders shipped to addresses that are incorrectly entered at check out will not be reshipped or refunded. If you suspect you input the address incorrecly, please get in touch ASAP.

Accidentally selected porch pick up? It happens. Alchemy does not offer free shipping. If the address presented at check out isn’t local, I will reach out via text. Minimum charge for shipping is $5 and you can Venmo (@alchemyhenna) or CashApp ($alchemyhenna) the shipping charges before the item(s) ship.

REFUNDS + EXCHANGES

Due to the nature of our products, returns will not be accepted.

Please read the ingredients carefully! Know your allergies. Standard testing recommendations: Test a small patch of skin with the product and wait 24 hours. If a sensitivity occurs, discontinue use. Please email me with concerns at alchemy.slowliving@gmail.com

  • Alchemy is very open-sourced and will share the origin of any ingredient. In fact, I’ll share anything except the actual formula.

If you find yourself unhappy with a product, please get in touch, I'll do my best to make it right.

“SAMPLES”

Folks, Alchemy is a small business, making all the potions and perfumes by hand, and in small batches… I prefer to put my energy elsewhere. You have an opportunity to request a sample at checkout with your order.

Sample sizes are not available due to a fundamental belief that they burden the waste-system endemic in the commercial cosmetics industry.

FREEBIES FOR INFLUENCE / REVIEWS

Alchemy does not pay for influence in cash money or in the form of freebies. All reviews are folks who kind enough to take the time to share their personal experience.

PRIVACY POLICY

We all know that websites collect data for several reasons: one to function as a website smoothly, AND to collect data about shoppers. The purpose here is to describe who is collecting the data and how the entity (Squarespace) declares their use of your information:

About Squarespace (Alchemy’s web-store host)

Squarespace collects personal data when you visit this website, which may include the following:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Additionally

This information may also include details about your use of this website, including:

Clicks, Internal links, Pages visited, Scrolling, Searches and Timestamps

Squarespace, our website analytics provider, collects this data to learn about site traffic and activity

Third Party Access

Third party access to this site and some data include:

  • Mail Chimp

  • Search engines including Google

  • Instagram through links on this site

  • Stripe (processes credit card payments)

What does Alchemy do with the data?

The truth is - not much. I refer to the analytics collected by Squarespace, Mail Chimp and Google to tell me a little about who is shopping and how people are accessing this website. I do not actively collect or sell data to be used by an entity other than Alchemy, LLC.

DONATION + SPONSORSHIP REQUESTS

Alchemy Henna is a solo-preneurship, the donations/sponsorship budget is small and selective:

Before you ask for donations or sponsorship from Alchemy, LLC, you should consider whether your audience and Alchemy's audience is similar (or has the opportunity for cross-pollination).

For example, is your organization a 501(c) (3) that is for women, by women or affiliated with artistic movements or life-style? We might be a good fit to support your organization via donation, sponsorship, gift cards, or by offering our services for fundraising. 

Alchemy is more likely to say yes to clients because we are already invested in you.  We can sometimes gift our time and talents to help you raise funds in lieu of paid sponsorship or donations. Clients with values-aligned projects (women's rights, urban farmers, animal welfare, shelters, women-lead business, recycling, leisure arts/crafts) are welcome reach out.

Cold call and blind requests from unknown entities will not be considered.

​Inquiries should be emailed to Monique Herzig at moherzig@gmail.com with subject line: Donation Request and Organization Name 

wholesale accounts

Alchemy is a solo-preneur venture that works in collaboration with individuals and independent businesses.

Because I am conscious of the waste involved in creating skincare and fragrances

  • The aim is to minimize the impact by working directly with businesses, not via a wholesale broker (no Faire)

  • Maintain low minimums

  • Cultivate sustainable relationships with retailers - better for your bottom line and the enviromment

  • Strategic about partnerships that get the product into the hands of the ‘right people'

Payment is due at the time of delivery.

If your shop is interested in working with us, please contact Monique Herzig at alchemy.slowliving@gmail.com to receive our retail line sheet and Wholesale Agreement.

Updated September 2026